OUT of the CRISIS: Reflections on Leadership and Change in the Shadow of Covid-19

A crisis, the old bromide goes, is a terrible thing to waste. One way not to waste the brutal crisis of the past year is to reflect on all it has taught us about leadership and change, and then try to do better. What do we understand today, that we didn’t understand a year ago, about the most powerful ways to engage customers, the best ways to motivate colleagues, the smartest ways to innovate?