Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

Why the Future Belongs to Tough-Minded Optimists

Simple Ways to Change How We Change

See Me, Hear Me….

Manifestos and Essays

Why the Future Belongs to Tough-Minded Optimists

Simple Ways to Change How We Change

See Me, Hear Me….

When Bad Service Is Good Business

Case Studies and Excerpts

Why the Future Belongs to Tough-Minded Optimists

Simple Ways to Change How We Change

See Me, Hear Me….

Video and Audio

A Quick History of Fast Company

Clever Ways to Be Kind

Seriously…A Smile Is Always in Style

Playing It Safe Is Riskier than You Think

The Best Leaders “Talk the Walk”

Great Leaders Are Insatiable Learners

“What Customers Crave Is a Sense of Humanity”

Why Kindness Is Good Business