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Simply Brilliant

How Great Organizations Do Ordinary Things in Extraordinary Ways
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Latest HBR Post

January 14th, 2020

HBR: Great Leaders Understand Why Small Gestures Matter

I travel a lot of for business, and like most frequent flyers, I dread connecting flights. Except, that is, when those connections take me through Denver or Charlotte, where the prospect of an hour between planes brings a smile to my face and a spring to my step. Why the good cheer? Because I know […]

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