Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

Barron’s: Have We Mastered Technology, or Has It Mastered Us?

Take the Quiz

How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low

Take the Quiz

Fortune: Where Was the Pilot On That United Airlines Flight?

Take the Quiz

Manifestos and Essays

Barron’s: Have We Mastered Technology, or Has It Mastered Us?

Read It Here

How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low

Read It Here

Fortune: Where Was the Pilot On That United Airlines Flight?

Read It Here

Clever Ways to Be Kind

Read It Here

Case Studies and Excerpts

Barron’s: Have We Mastered Technology, or Has It Mastered Us?

Read It Here

How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low

Read It Here

Fortune: Where Was the Pilot On That United Airlines Flight?

Read It Here

Video and Audio

A Quick History of Fast Company

View It Here

Clever Ways to Be Kind

View It Here

Seriously…A Smile Is Always in Style

View It Here

Playing It Safe Is Riskier than You Think

View It Here

The Best Leaders “Talk the Walk”

View It Here

Great Leaders Are Insatiable Learners

View It Here

“What Customers Crave Is a Sense of Humanity”

View It Here

Why Kindness Is Good Business

View It Here