Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

When Bad Service Is Good Business

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“You Can’t Be a Rebel If You Don’t Have Something to Prove”

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The Values Proposition: Do Small Things with Great Love

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Manifestos and Essays

When Bad Service Is Good Business

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“You Can’t Be a Rebel If You Don’t Have Something to Prove”

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The Values Proposition: Do Small Things with Great Love

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HBR: Great Leaders Understand Why Small Gestures Matter

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Case Studies and Excerpts

When Bad Service Is Good Business

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“You Can’t Be a Rebel If You Don’t Have Something to Prove”

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The Values Proposition: Do Small Things with Great Love

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Video and Audio

A Quick History of Fast Company

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Clever Ways to Be Kind

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Seriously…A Smile Is Always in Style

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Playing It Safe Is Riskier than You Think

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The Best Leaders “Talk the Walk”

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Great Leaders Are Insatiable Learners

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“What Customers Crave Is a Sense of Humanity”

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Why Kindness Is Good Business

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