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How Great Organizations Do Ordinary Things in Extraordinary Ways
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Latest HBR Post

November 17th, 2022

HBR: Your Competitors Aren’t Always Who You Think They Are

When it comes to strategy, one way to meet radically new expectations in your industry is to draw from the impressive and surprising strategies that are being used in other industries. Why can’t interacting with an insurance company be as responsive and transparent as interacting with Uber? Why can’t checking into a hospital be as […]

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