Here’s the good news: The big airlines are revising their rules for booking and boarding flights — rules that led to one of the great business fiascos in recent history, United Express Flight 3411. Here’s the bad news: If the long-term lesson that leaders of the airline business (or any other business) take away from this episode is that it’s time to rewrite policies and practices, to fine-tune bureaucratic procedures, then they will have missed a huge, perhaps even historic, learning opportunity.
Blog
HBR: 4 Kinds of Workplaces, and How to Know Which Is Best for You
We all want to be part of a great organization and a high-performance workplace. We want to be at our best, surrounded by colleagues who help us and challenge us, doing work that is financially rewarding and personally meaningful. But there’s more than one kind of successful organization, and there are many kinds of productive workplaces.
There’s No Such Thing As an Average Business, Just Average Ways to Do Business
Take it from Florida’s most beautiful parking garage.
Write a Failure Résumé to Learn What Makes You Succeed
It works for companies as well as individuals.
The Best Entrepreneurs Are Missionaries, Not Mercenaries
Ask three questions to figure out which one you are.
Companies Can’t Be Great Unless They’ve Almost Failed
What the best-performing stocks of the last 30 years have in common.
How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low
Hire for attitude, and train (a lot) for skill.
Bill’s Books
Simply Brilliant
How Great Organizations Do Ordinary Things in Extraordinary Ways
Learn More
Amazon.comBarnes & Noble800ceoread.comIndieBound.comBooks-A-Million
