Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

When Bad Service Is Good Business

Money and the Meaning of Life

A Huge Day Early in the New Year!

Manifestos and Essays

When Bad Service Is Good Business

Money and the Meaning of Life

A Huge Day Early in the New Year!

HBR: To See the Future of Competition, Look at Netflix

Case Studies and Excerpts

When Bad Service Is Good Business

Money and the Meaning of Life

A Huge Day Early in the New Year!

Video and Audio

A Quick History of Fast Company

Clever Ways to Be Kind

Seriously…A Smile Is Always in Style

Playing It Safe Is Riskier than You Think

The Best Leaders “Talk the Walk”

Great Leaders Are Insatiable Learners

“What Customers Crave Is a Sense of Humanity”

Why Kindness Is Good Business