Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Manifestos and Essays

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Why You Should Read Your Memo Out Loud

Case Studies and Excerpts

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Video and Audio

HBR: 4 Kinds of Workplaces, and How to Know Which Is Best for You

HBR: Trust Your Employees, Not Your Rule Book

Fortune: Where Was the Pilot On That United Airlines Flight?

HBR: 5 Questions to Ask About Corporate Culture to Get Beyond the Usual Meaningless Blather

HBR: Amazon, Whole Foods, and the Future of the (Old) New Economy

HBR: How Coca-Cola, Netflix, and Amazon Learn from Failure

HBR: The 4 Kinds of Leaders Who Create the Future

HBR: Companies That Do Right by Their Workers Start by Elevating Their Definition of Success