Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Manifestos and Essays

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Why You Should Read Your Memo Out Loud

Case Studies and Excerpts

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Video and Audio

HBR: Your Competitors Aren’t Always Who You Think They Are

CEOs, Step into the Front Lines or Risk Losing Touch

On Valentine’s Day, an Ode to Leadership and Love

To Win Big, It Helps To Be a Little “Nuts”

Simple Ways to Change How We Change

How to Turn Anything from Adequate to Amazing

Money and the Meaning of Life

The Impact of Fraud on Businesses and Consumers