Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Manifestos and Essays

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Why You Should Read Your Memo Out Loud

Case Studies and Excerpts

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Video and Audio

HBR: How Bad Times Bring Out the Best in People

HBR: To Solve Big Problems, Look for Small Wins

BPU ’16 Talk: “Don’t Let What You Know Limit What You Can Imagine”

HBR: The Leadership and Artistry of Tony Hsieh

HBR: How to Stay Optimistic (When Everything Is Awful)

Barron’s: Forget Socialism Versus Capitalism. Here’s the Real Debate We Should Be Having.

Fast Company: How one humble Main Street retailer beat COVID-19—and Amazon

HBR: Why Sports Are a Terrible Metaphor for Business