Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Manifestos and Essays

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Why You Should Read Your Memo Out Loud

Case Studies and Excerpts

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Video and Audio

HBR: What If Amazon’s Next Big Innovation Was to Improve the Jobs of Its Blue-Collar Workers?

HBR: To See the Future of Competition, Look at Netflix

HBR: Lifestyle Brands Are Building Hotels Now. Here’s Why That Actually Makes Sense.

HBR: If Humility Is So Important, Why Are Leaders So Arrogant?

HBR: The Legacy of Herb Kelleher, Cofounder of Southwest Airlines

HBR: Dear HBR – Getting Sidelined at Work

Barron’s: Have We Mastered Technology, or Has It Mastered Us?

HBR: To Come Up with Better Ideas, Practice Paying Attention