Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Manifestos and Essays

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Why You Should Read Your Memo Out Loud

Case Studies and Excerpts

“What Customers Crave Is a Sense of Humanity”

On Valentine’s Day, an Ode to Leadership and Love

HBR: Great Leaders Understand Why Small Gestures Matter

Video and Audio

Fix Their Problem, Win the Deal

Why You Should Read Your Memo Out Loud

How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low

Why the Future Belongs to Tough-Minded Optimists

Companies Can’t Be Great Unless They’ve Almost Failed

The Best Entrepreneurs Are Missionaries, Not Mercenaries

Write a Failure Résumé to Learn What Makes You Succeed

There’s No Such Thing As an Average Business, Just Average Ways to Do Business