Bill Taylor Resources

Tools and ideas to help you and your organization grow and change

Quizzes and Diagnostics

When Bad Service Is Good Business

Money and the Meaning of Life

A Huge Day Early in the New Year!

Manifestos and Essays

When Bad Service Is Good Business

Money and the Meaning of Life

A Huge Day Early in the New Year!

HBR: To See the Future of Competition, Look at Netflix

Case Studies and Excerpts

When Bad Service Is Good Business

Money and the Meaning of Life

A Huge Day Early in the New Year!

Video and Audio

HBR: What If Amazon’s Next Big Innovation Was to Improve the Jobs of Its Blue-Collar Workers?

HBR: To See the Future of Competition, Look at Netflix

HBR: Lifestyle Brands Are Building Hotels Now. Here’s Why That Actually Makes Sense.

HBR: If Humility Is So Important, Why Are Leaders So Arrogant?

HBR: The Legacy of Herb Kelleher, Cofounder of Southwest Airlines

HBR: Dear HBR – Getting Sidelined at Work

Barron’s: Have We Mastered Technology, or Has It Mastered Us?

HBR: To Come Up with Better Ideas, Practice Paying Attention